Kaseya sells the lock-in. We sell the unsubscribe.
Kaseya's business model is bundling — 20 products in one contract so leaving costs more than staying. That's fine if you've been on IT Complete for five years and DMARC is just another checkbox. It's the wrong shape when DMARC is the actual problem you need solved.
Here's what Kaseya genuinely does well.
No false dichotomy. If these are deal-breakers for your context, they might be the right choice. We'd rather you buy the right tool than hate us in six months.
- Genuine scale on the MSP-platform side — RMM (VSA), documentation (IT Glue), backup (Datto), and ticketing in one admin. If you run 50 SMB clients and need one console for everything, that's a real argument.
- Graphus AI anti-phishing (Kaseya-owned) is a decent inbound detection layer — complementary to DMARC, not a replacement.
- Channel support and partner programs are mature; you can build a whole MSP P&L on their stack if you choose to.
Capability by capability. Everything listed here is verifiable.
No hand-waving. If we claim a feature, it's shipped and you can test it free on the analyzer. If we claim a competitor doesn't have something, it's because their docs / pricing page / product tour say they don't.
Kaseya's pitch is 'one vendor for everything.' Its weakness is the same sentence. When DMARC is the thing you need, 'email security, inside IT Complete, inside Kaseya' is three layers of abstraction away from the record you need to publish. We cost less, ship in an afternoon, and integrate into your existing PSA without rewriting your contract.